Unique Value Propositions of Call Management Services
Missing calls is equivalent to missing business opportunities. This is absolutely true in today’s context. Your bit lethargy are reluctance is enough to divert business opportunities to rivals who are desperately waiting to get those slipped from your hand. With call management services offered through S-a-a-S based infrastructure, it has become easier and affordable for entrepreneurs to manage their communication system efficiently. Hence, there is no setup cost involved. Bereft of any professional expertise, people can setup the service in just a matter of few clicks. There is no need to buy any additional hardware. Neither is the need to have an internal IT team to manage the service and keep it running.
Some of the unique value propositions of call management services are discussed below to help you choose the right set of features to run your operation in a successful manner.
Single Access Number
What would happen if you keep changing your phone numbers or contact details every now and then? Obviously, it would irritate your friends and distant family members. It may hamper your professional progress too. The same happens with your business, when you change the contact number. Call management services help you keep your contact number same, despite people joining or leaving your organization. Hence, no need to keep updating your business contact information frequently. In addition, you can have virtual numbers in place to ease inbound communication from dispersed customers.
Smart Call Tracking
Performance matters in every domain, and it pays you off. Perhaps, you might have experienced how it affects your decisions. Recall, your last interaction with your phone banking officer. Would you like to remain stranded just because your operator doesn’t have a comprehensive details of a request raised by you? Won’t it shock you if he or she says that no such details exist? I don’t predict about others but I would lose my temper. Hence, try to have proper tracking of calls in the conversation history. Make sure every call detail is logged-in with caller details, time of call, type of call and date. This can help in optimizing your team effort.
Prospects who have just learnt about your service expect more from your customer service department. He/she will want your people to act smoothly on his/her request. Hence, you need to stay up to your SLA (Service level agreement). This is possible when you have agile and transparent lead management system.
Intelligent Call Routing
Don’t keep your customers much in waiting queue, and make sure that they are directed to the right department or helpdesk. Ask your cloud telephony vendors to incorporate smart intelligent call routing feature to optimize agents’ performance, increase customer acquisition and enhance customer satisfaction.
Today customers’ expectation has soared significantly. They can’t compromise with less. Hence, keep your customer service department always on their toes. Worried that it will increase your operational cost? Well, cloud telephony presents an answer to it. You can have IVR-based self-service portal or effective call routing and transfer functionality to make sure that every caller is entertained without any time lapse. Thus, you can keep your people or department operational 24×7.
About the Author
Fonebell Communications Pvt. Ltd. is an India based Communication Company offers Call management services
, Business Contact Management, Cloud Telephony India, Conferencing Services and more.
Submitted on: 2015-01-06 02:51:29