3 Reasons Why Your Company Should Use an IVR Software
If you are a business owner and you are wondering if you should implement an IVR software into your call interaction with consumers, you should read this article. We are going to explore the three biggest benefits of an IVR system.
What is an IVR system anyway?
IVR or Interactive Voice Response allows interaction between a computer and a human over the phone. We all interact with IVR technology all the time. Every time you call your bank or the DMV you get connected to an automated attendant system. The goal of this system is to find some details about you in order to connect you with the right representative. For example, a person who speaks Spanish and is calling to renew their driver’s license will be connected to a different agent than someone who speaks English and wants to register their car. An IVR software is very affordable and can benefit both small and large firms.
Here are some of the many benefits.
1. Save Time and Money
An IVR software will allow you to ask your customer prequalifying questions in order to determine his/her needs. Based on the answers, the system will connect the customer to the most appropriate agent. This will allow you to save time from transferring your customer from department to department and save money from unproductive call routing activities at your call centers.
2. Deliver the Best Customer Service
People want to speak with a human but the truth is that when IVR’s are done well they help get the customer connected with the right person as fast as possible.Prequalifying the customer will also eliminate the frustration on the caller side. Imagine how annoying it is to get transferred multiple times and having to explain your needs over and over. An IVR software ensures that your customer will get the information they need in a timely manner.
3. Automate Support
You can use an IVR to allow customers to find the information they are looking for without having to speak with anyone. You can include step by step instructions on everything from paying a bill to placing an order.
What IVR Software Should I Use?
There are many IVR systems out there. If you are looking to go beyond IVR, a company called CallerReady is the place to go. CallerReady is an innovative performance call marketing platform that is an expert in automated call distribution. The company has an amazingly fast way of distributing calls. They are not just an IVR company – they offer products and services that will help your business with your call distribution and call management needs. From lead-to-call automation, to dynamic call distribution, to customizing an effective CRM for your agents, CallerReady will arm your agents with the right tools and leave your customers satisfied. For more info on IVR and all the perks of CallerReady click or call
About the Author
CallerReady exists to facilitate outstanding conversations between customers and businesses that want to serve them. Fostering great conversations is what we’re all about.
Submitted on: 2016-04-07 12:47:11