Specialists Servicing Linac Systems
There is no doubt that providing great customer service is key to having company growth. At some point, you have to make a decision in your business about what level of customer service you are going to provide. Are you going to do enough to get by? Or are you going to deliberately going to exceed expectations and provide best-in-class or better for your customers?
Even if you decide to go with option number two, you then have to implement on your plan - after all, plans are dreams only if you don't act on them. So following through on your customer care and service plan with purposeful action will actually start to gain traction for you in the minds of your customers. It isn't immediate, but it does happen. Statistics show that it takes multiple encounters to build a relationship that has a solid foundation, so you must make sure you are creating encounters.
Being purposeful in providing excellent customer service is exactly what is needed to seriously building a customer base that will be with you for the long haul. Approximately 80% of your business comes from about 20% of your customers - you have to take care of those who stick with you and show them they are important to you. When you build brand loyalty in those important core customers, and you provide service they can't get just anywhere, you make it much harder for them to leave you.
It is all about retention while you provide the service. You want these customers to think of no one but you when they need something with regard to your product or your services. You should be the first name that comes to mind. You figure out what they want the most and you determine what you can do to provide that. You put some power into the hands of your customers as you provide education for them - that bridges the two of you rather than sending them in another direction. Communicate with customers and tell them what is happening - what's going on so they know about you. Make sure you are acting with integrity every day and in every encounter.
These tactics will serve you well when building a loyal customer base. And they are the kinds of things that Acceletronics does for their oncology services customers. Working on and maintaining oncology equipment that helps to provide treatment for cancer patients that can save lives is an awesome responsibility - one that Acceletronics oncology equipment service specialists takes seriously. They work on all the latest equipment from linear accelerators to CT imagers and simulators, and the networking and oncology information systems these medical groups need. These complex pieces of equipment need special care, and that is exactly what Acceletronics strives to provide with every one of their encounters.
Acceletronics are also Radiotherapy Equipment Service Specialists and they provide greater value by focusing on their customers and making sure that they have the training and support in-house to help each other provide that higher level of customer service to each and every customer. They have a long history of sustained, loyal customers who attest to their great customer experiences. Oncology equipment needs excellent service, and you deserve excellent customer service from Acceletronics.