Importance of Proper Least Cost Routing implementation
Making phone calls is a daily activity irrespective of the reason for making the call. Telephone conversations allow you to stay in touch with people, for personal and business reasons. When making a phone call, you want to use the least amount of money to communicate, not just as a cost effective measure but also to give you more time to speak with the other person at the other line. Least cost routing allows you to achieve this.
LCR is all about calculating the route for telephone calls based on the quality of the call and the price. Doing this allows you the opportunity to make calls at low prices. There is nothing as frustrating as making a call and not being to hear the other person. There is always a screeching noise that hurts your ears. This routing allows you to have good quality calls so that you are able to communicate effectively.
Here are some reasons why LCR is important:
Import the carrier's call rate sheet so as to monitor the quality of the call. One of the reasons why mistakes are made in business is when there is miscommunication. This can have disastrous consequences for the company. Call quality is very important to avoid misunderstanding a conversation. LCR as a service allows you to check if indeed the call achieves its intended purpose of communicating. When you are able to clearly listen and understand the person you are speaking to, the purpose of making the call is achieved.
Once you monitor the call and ensure that quality is maintained, you can use LCR as a service to ensure that you spend less when communicating. A careful look at the minutes per destination report will allow you to see if this purpose is achieved.
Installation is what determines whether the routing service is going to achieve its purpose. At the end of the day, least cost routing is all about volume. Typically, a small installation include two carriers; one that handles domestic calls and the other handling international calls. Since call volume is low, you might not see the reward of this routing system. However, in large installations where you handle many conversations per day internationally, you will save a lot of money when you route the calls.
You need to hire a Software company that offers this service to be able to save money when making calls overseas. The best way to do this is to look at the prices that this company offers for the top destinations where you make calls. Use this information to determine the amount of money that you will save when you hire their services.
Ultimately, the best Software Company to work with is one that has an assurance of offering quality calls at the lowest prices. Depending on the need of the client, this company has the ability to offer advanced routing systems to include number portability for local calls. The profit margin is also protected so that the prices are not increased as you continue communicating in the future.